KEY SUMMARY

This website only collects data that you enter into the website for example to submit an enquiry, send an email or where you sign up to our mailing list.

If you subscribe to any of our mailing lists, we will use your information to send you the information you have requested.

We use cookies which collect information about the usage and performance of our website. The information that the cookies collect is anonymous. We use this information to analyse usage of our website by visitors to improve its performance and to inform decisions about content, layout and operation of the website and our services or products.

This notice explains what data we process, why, how it is legal and your rights.

ABOUT US AND THIS NOTICE

This Privacy Notice applies to personal data collected through our website.

This Privacy Notice is provided by Queensberry Real Estate (UK) Limited ('we' or 'us'). We are a 'controller' for the purposes of the General Data Protection Regulation (EU) 2016/679 ("Data Protection Laws").

We take your privacy very seriously.  We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.

How to contact us

If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact:

Privacy Manager: Jon Munce, Development Director and Co Founder
Address:
7-8 Conduit Street
London
W1S 2XF

Telephone number: 0207 408 0200
Email: info@queensberryrealestate.com

If you would like this Privacy Notice in another format (for example: audio, large print, braille), please contact us.

Changes to the Privacy Notice

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Current version: v1 May 2018

WHAT PERSONAL DATA DO WE COLLECT AND WHY?

Personal data provided by you

Visitors only

If you are just browsing our website we will not collect personal data.

We will collect information about your usage of our website through cookies.  Please see our Cookies Policy. This information is statistical and aggregated and is not processed for the purpose of understanding your particular usage of the website. We collect this information anonymously so that we can undertake the following activities, which are in our legitimate interests to carry out,:

  1. monitor our website usage to improve its content, layout and performance; and
  2. improve our services and products.

Information you submit

We process personal information about you (such as your name, address, email address and telephone number and anything else that you provide to us) when you contact us by sending us an email in order to respond to the enquiry, request or complaint you are making. It is in our legitimate interests to respond to enquiries, requests and complaints in order to serve our customers. We will only use your personal data for this purpose. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service.

Subscriptions and Marketing

If you are an existing customer or you sign up to receive our subscriptions or marketing emails, we will use your name and email address to send you material we think will be of interest to you or the material you have requested.

You can unsubscribe at any time by contacting us at the details set out above or clicking the unsubscribe link in the emails that you receive.

It is in our legitimate interests to be able to communicate with our customers and with those who have requested to hear from us with information about us, our services and plans for the future.

Sensitive personal data provided by you

We do not collect any sensitive personal data about you.

How we keep your data secure

We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.

We do not use any third parties who process personal data in connection with our website.

WHEN WILL WE DELETE YOUR DATA?

The table below provides details about how long we will process your data.

Data we process

How long this will be held for

Information related to enquiries

Until the enquiry has been completed and no further responses are received for a reasonable period. If you are an existing customer, the enquiry may be added to other information we hold about you.

Complaints data

For a period of up to 6 years after resolution of the complaint. If you are an existing customer, the complaint and its resolution may be added to other information that we hold about you as a customer.

Subscription / marketing requests

Until you tell us that you no longer wish to receive the subscription or marketing material.


YOUR RIGHTS

As a data subject, you have the following legal rights:

the right of access to personal data relating to you

the right to correct any mistakes in your information

the right to ask us to stop contacting you with direct marketing

the right to prevent your personal data being processed in some circumstances

the right to object to processing of your data where processed on the grounds of legitimate interests

the right to erasure in some circumstances

If you would like to exercise your rights, please contact us at the details set out above.

We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

Please note that exceptions apply to some of these rights which we will apply in accordance with the law.

Complaints to the regulator

If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner's Office. Information about how to do this is available on his website at www.ico.org.uk.